FAQ (Frequently Asked Questions)

Q. I forgot my password, how can I restore the access to my data?

A. The only way to restore the access to your data is to recall your password. The data is encrypted using AES cypher algorithm and your password is used as a key for encryption/decryption, there is no way to get the access to your data without knowing the password, that’s why NS Wallet is very secure app.

Q. I purchased premium features in the old app, but new app is asking me to buy premium subscription anyway, am I not premium user anymore?

A. You are still premium user, you need to buy subscription only for the new features in the new app, old premium features (like search, theme changing and so on) are available for you forever. Get more detailed information on legacy premium.

Q. I bought new phone, how do I transfer all my data to the new phone?

A. Your passwords are stored only locally on your phone, there are no copies on any cloud/servers and this behaviour has the purpose: we respect your private data and keeping it secure is the main goal of the app, your data is only on your phone, nowhere else. There is one disadvantage of this approach: you have to take care about transferring the data on your own. Do no panic, it is quite easy and can be done quite fast.

  • Go to the menu “Backup” and do new manual backup
  • Select the latest backup and in the popup menu tap “export” and select destination of the export file (it can be the cloud you trust or any other app which is working with files)
  • On your new phone just open the backup file file with NS Wallet
  • Enjoy!

Q. I purchased premium features of the app in Google Play but they are not available anymore, what can I do?

A. App uses your current Google account to retrieve the information about purchases. If you use Android and you have many active accounts then go to Play Store switch your current account to the one you used to purchase the premium functionality then go to NS Wallet settings and use the menu item “Restore Purchases” to retrieve your purchase.

Q. I want my native language to be added to NS Wallet, is that possible?

A. Sure! We will add support for many languages, if you are missing your native language in the list or you found misspelling or mistake in the existing language, feel free to write to our support team. Read also here how you can contribute to add support for new languages (we can support even klingon if somebody will provide appropriate translations 🙂 ).

Q. What happens if I’ve lost the device or it is broken?

A. First of all, do not worry, your data is encrypted and nobody will be able to access your data without your password. On the other hand, you do not have your data anymore. That’s sad but you can avoid this situation if you periodically will make backups (Menu “Backup”-> button “Manual Backup”) and transfer files to your Mac/PC  (the most reliable and recommended way is to store it on the USB stick and keep in the real safe)

Q. I forgot my password but I want to start using NS Wallet from the scratch, how can I reset the application?

A. Uninstall the application and install it again. If you bought any premium features they can be restored using the menu item in the settings “Restore Premium”

Q. I want to import data to NS Wallet using CSV/XML/Text file. Can I do it?

A. Not yet but we are working on that.

Q. Will be there Desktop version of the application? When?

A. Yes, Desktop version of the application will be available but we cannot tell you the date of release yet as we have dependency on the desktop framework development, keep tracking our news on this website or on Facebook/Twitter

Q. My phone is very old and new app is not working there properly / I do not like new version of NS Wallet 3+ / Older is better. Where can I download the old Android NS Wallet 2.2.3?

A. You can download old app right here (and it is the only place on the internet where you can download original verified version of the app): NS Wallet 2.2.3 (51)

Q. I didn’t find the answer to my question here, what can I do?

A. Talk to our support team, use the contact form or our mail support@nyxbull.com to send the message to us.